Smart plug setup help
Set up your Wi-Fi smart plug in a few minutes with the free Smart Life app. Follow the steps below, or open a question if something is not connecting.
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1
Get the Smart Life app
Download Smart Life from the App Store or Google Play, then register with your email address. You will receive a code by email, or you can create a password straight away. No separate registration code is needed if you choose the email method.
Scan to get the Smart Life app, or search "Smart Life" in the App Store or Google Play -
2
Get ready to pair
- Turn on Bluetooth on your phone and make sure your phone is on your home Wi-Fi.
- Your phone must be on the 2.4 GHz network. The plug will not connect to 5 GHz.
- Plug the device in and check the indicator light. It should blink blue quickly (twice per second).
- If it blinks slowly (once every 3 seconds), press and hold the power button for about 6 seconds until it blinks quickly.
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3
Add it in the app (Auto Scan)
- Open the app and tap +, then choose Auto Scan. The app starts looking for devices.
- When it finds the plug, tap Go to add.
- Enter your 2.4 GHz home Wi-Fi password and confirm.
- Wait while the device is added. When you see Added successfully, tap Done.
- The device panel opens with a power button, timer and countdown.
1Open the app's home page and tap Add Device 
2Auto Scan finds the plug. Tap Go to add 
3Enter your 2.4 GHz Wi-Fi password and confirm 
4Wait while the plug connects 
5Added successfully. Tap Done 
6Your plug's control panel opens -
4
If Auto Scan does not find it (Add manually)
Repeat the steps in "Get ready to pair", then in the app choose Add Manually and follow the on-screen pairing guide. You can also scan the pairing QR code shown inside the app.
1Choose Add Manually if Auto Scan does not find it 
Scan inside the Smart Life app to see the pairing guide -
5
Control it with your voice
Open your plug in the app and tap the edit (pencil) icon at the top right. Under Third-party control, choose Amazon Alexa or Google Assistant and follow the linking steps. After that you can say, for example, "Alexa, turn on the lamp".
1Tap the pencil (edit) icon at the top right 
2Under Third-party control choose Alexa or Google Assistant 
3Sign in with your Amazon account 
4Link the plug to Alexa to use voice commands
Not connecting? Check these first
The plug will not pair - what should I check first?
Check that the plug is powered and that your phone is connected to Wi-Fi with Bluetooth turned on.
My router is dual-band (2.4 GHz and 5 GHz).
Choose the 2.4 GHz network when adding the device. You may also need to turn on your router's broadcasting.
Which router settings does it need?
Set the router's encryption to WPA2-PSK with AES, or set both to auto. The wireless mode cannot be 5 GHz only. Give your Wi-Fi a name in English letters and keep the plug and router within a good distance of each other.
The router says it is full.
Check whether the router has reached its maximum number of connected devices. If so, try turning off Wi-Fi on a few devices you are not using.
The router might be blocking it.
Remove the plug from any router filter or block list, and make sure the router is not preventing new devices from connecting.
It asks for a password and fails.
Make sure the Wi-Fi password you entered is correct when adding the new device.
Warranty
The plug comes with a one-year warranty from the date of purchase. If you have any problem with it, contact us. Quality-related faults are handled with a replacement or a full refund.